Terms & Conditions

• A 20% non-refundable deposit is required to confirm any reservation. Deposits are payable via major credit cards.
• The balance is payable at the hotel upon check-in or check-out, using cash, M-Pesa, Visa, MasterCard, or American Express.
• All rates are inclusive of applicable taxes and charges.

• Cancellation with more than 48 hours’ notice: your reservation will be cancelled, and you will receive a voucher for the full amount of your deposit, valid for 24 months from the date of your original booking. Blackout periods apply (see below).
• Cancellation with less than 48 hours’ notice: your deposit will be forfeited.
• No-show: if you do not arrive on the reserved date, your reservation will be cancelled and your deposit forfeited.
• Early departure: should you leave before the reserved departure date, one additional night will be charged beyond the nights spent.
• Modifications: to change or cancel a reservation, please use the official booking link and code provided in your confirmation email.
• Blackout periods: Christmas and New Year holidays are excluded from voucher and special offer validity.

• Check-in time: 14:00 – 20:00
• Check-out time: 08:00 – 10:00
• Early check-in or late check-out may be arranged, subject to availability.

• Children of all ages are welcome.
• Families with children must reserve a suite, as Tower Rooms are not suitable for baby cots.
• Extra beds and cribs are available during the booking process, depending on the selected room type, and are charged according to our online rates.

• We love pets, but unfortunately we cannot accommodate them.

• Guests are expected to respect the lodge property, its staff, and fellow guests.
• Guests are responsible for any damage caused during their stay.
• Unlawful or disruptive behavior may result in immediate termination of the stay without refund.

• The lodge will make every reasonable effort to provide the reserved services as confirmed.
• We reserve the right to refuse service or cancel a reservation in cases of misconduct or safety concerns.
• We cannot accept liability for events beyond our reasonable control, including but not limited to natural events, flight disruptions, strikes, or adverse weather conditions.

• The lodge is not responsible for loss, theft, or damage to personal belongings, unless stored in the in-room safe provided.
• Guests are responsible for their personal health, safety, and travel arrangements.
• We strongly recommend that all guests obtain comprehensive travel insurance, including coverage for cancellations, health, and accidents.

We respect your privacy. Personal data provided during the booking process is handled in accordance with applicable laws and is used solely to process your reservation. Data is never shared with third parties except as required by law or for completing your booking.

These Terms & Conditions are governed by and construed in accordance with the laws of Kenya.

A Note on Families & Tranquility
Lonno Lodge warmly welcomes families and ensures that all our guests, including children, enjoy a pleasant and comfortable stay. At the same time, our lodge is appreciated for its tranquility and privacy. We kindly ask parents to ensure that children respect the comfort of other guests during their stay. Thank you for your understanding.